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Fitzdares Online Casino Terms and Conditions

Welcome to Fitzdares Online Casino. These Terms and Conditions govern your use of our website at fitzdares.com, our mobile app, and all related services we provide, including sports betting, casino gaming, and our telephone, SMS, and email betting channels. By registering an account and using our services, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to read this document carefully before placing any bets or accessing our casino. The English version of these Terms and Conditions is the reference language and shall be conclusive in all cases.

1. About Us

At Fitzdares, we are operated by Fitzdares Limited, a company registered in England and Wales under company registration number 05478072. Our registered office is located at 27 Old Gloucester Street, London WC1N 3AX. Fitzdares Ltd is the merchant of record for this website and processes all debit card payments directly. We operate the following channels under our brand: the website (www.fitzdares.com), the Fitzdares mobile app, the SMS Text Betting Service, the Email Betting Service, and the Telephone Betting Service.

2. Licensing and Regulation

Here at FitzDares, we are fully licensed and regulated by the relevant authorities across our operating territories. We hold the following licences:

  • Great Britain: licensed by the UK Gambling Commission, account number 400, licence number 000400-R-103839-019, authorising us to provide remote betting and casino services to customers in Great Britain. You can verify our licence on the public register at gamblingcommission.gov.uk.
  • Ireland: we hold a remote bookmaker's licence number 1015927, issued by the Irish Revenue Commissioners, and our sportsbook operates in accordance with the Betting (Amendment) Act 2015.
  • Our Terms of Use are fair as required under the Consumer Rights Act 2015.

3. Eligibility and Account Registration

3.1 Who Can Register

Our Fitzdares betting and casino services are available exclusively to customers who meet all of the following requirements:

  • You must be at least 18 years of age.
  • You must be a resident of Great Britain, Northern Ireland, or the Republic of Ireland.
  • You must be physically located in Great Britain, Northern Ireland, or the Republic of Ireland at the time of placing any bet or wager.
  • You must not be registered with GAMSTOP or be subject to any active self-exclusion.

3.2 Identity Verification

At FitzdaresOnlineCasino, we run automated third-party identity and age verification checks at the point of registration. If we are unable to verify your age automatically, we will require you to provide documentary evidence before you can access our services. We may also request source-of-funds documentation as part of our anti-money laundering obligations. If you fail to provide the required information, we reserve the right to suspend your account and withhold funds until all checks are satisfactorily completed.

3.3 One Account Per Customer

We permit only one account per customer. Opening more than one account with our Fitzdares platform will result in the suspension or closure of all duplicate accounts, and all settled and unsettled bets associated with those accounts will be voided.

4. Restricted Territories

Our services are provided only to customers in Great Britain, Northern Ireland, and the Republic of Ireland. Customers must not use our Telephone or Text Betting Service while physically located in any restricted territory. Transactions originating from restricted territories may be declined and are recorded. A full list of restricted territories includes, but is not limited to:

  • Afghanistan, Albania, Algeria, Bangladesh, Belgium, Brazil, China, Cuba, France, India, Indonesia, Iran, Iraq, North Korea, Russia, Saudi Arabia, Singapore, Turkey, and the United States of America (including all incorporated and unincorporated territories).
  • A complete list of restricted territories is set out in Appendix 1 of our Terms of Use, available on our website.

5. Deposits and Payments

5.1 Accepted Payment Methods

We accept deposits by debit card only. Accepted cards include Visa, Visa Debit, Mastercard, Visa Electron, and Maestro, including payments made via Apple Pay. Bank transfers are accepted only where agreed in writing. We do not accept e-wallets or credit cards, and we do not charge any fees for deposits made to your Fitzdares Casino account.

5.2 Minimum Deposit

The minimum deposit amount we accept is £10.00. You may begin gambling as soon as your deposit transaction is confirmed.

5.3 Currency

Our primary currency is GBP (£). We also support multi-currency accounts. Any exchange-rate fees charged by your bank are not our liability, and we accept no responsibility for any such costs you may incur.

6. Withdrawals

6.1 Withdrawal Conditions

At Fitzdares, we process withdrawals in line with a closed-loop policy. Debit card deposits are returned to the same card used for the deposit; bank transfer deposits are returned to the originating bank account. If your deposit card has expired or cannot be credited, you must make a new deposit using a valid card registered in your name before we can process a withdrawal to it.

Withdrawals will only be processed once the following conditions are met:

  • All payments have cleared and have not been charged back or reversed.
  • All AML identity verification checks have been completed to our satisfaction.
  • You are in full compliance with these Terms and Conditions.

6.2 Withdrawal Timeframes

Our Fitzdares Casino team aims to process all withdrawal requests within 24 hours. However, your bank or card issuer's processing times may vary. If your payment does not reach your debit card within a reasonable time, please contact our customer services team. Additional verification may be required in connection with certain services, which may cause further delay.

6.3 Minimum Withdrawal

The minimum withdrawal amount is £10.00, unless you are closing your account entirely.

6.4 Maximum Payouts

We apply the following maximum payout limits regardless of stake:

  • Casino: Maximum winnings from any one wager or game-play transaction are £100,000 (or the equivalent in your chosen currency) per betting round, and £500,000 in any 7-day period. This cap does not apply to progressive jackpot slots, table games, or instant win games, or where a specific maximum is advertised for a game or promotion.
  • Sports: Maximum aggregate winnings in any one calendar day (00:00–23:59) are £1,000,000, or £250,000 when gambling online.

7. Casino Games and Promotions

7.1 Available Games

Our Fitzdares casino welcome offer is available across a broad selection of games, including slots, progressive jackpot slots, table games, instant win games, scratch cards, and live casino. Game providers confirmed on our platform include Playtech and Pragmatic Play. We also offer Esports and Fantasy sections, as well as a comprehensive sportsbook covering over 35 sports, horse racing, and greyhounds.

7.2 Bonus and Wagering Rules

All bonuses and promotions at Fitzdares Online Casino are subject to our General Promotion Rules as set out in Section 13 of our Terms of Use. Key conditions include:

  • All promotions are limited to one per person, IP address, postal address, and/or household.
  • Wagering contributions are as follows: Slots 100%, Scratch Cards 100%, Progressive Slots 0%.
  • Only one bonus may be active at a time; pending bonuses will activate only after the current bonus wagering is complete.
  • A withdrawal request made while a bonus is still subject to incomplete wagering will invalidate that bonus and all associated winnings.
  • We reserve the right to exclude any customer from selected promotions at our sole discretion, without giving reasons.
  • Using the Cash Out feature may forfeit your eligibility for certain promotions.

7.3 Current Promotions

Here at Fitzdares, we regularly update our promotional offering. Current promotions include the Friday Rebound casino cashback offer, Lucky Rush Leaderboards powered by Playtech, and the Drops & Wins programme by Pragmatic Play. Sports promotions include odds boosts on football, golf, and tennis. Full terms for each promotion are published on our website and form part of these Terms and Conditions.

8. Responsible Gambling

Our Fitzdares Casino platform takes responsible gambling seriously. We are integrated with GAMSTOP, and no account may be opened by any customer who is registered with the GAMSTOP self-exclusion scheme. We offer self-exclusion options under clause 22 of our General Terms, and we strongly encourage any customer who feels they may be experiencing difficulties with their gambling to contact our customer support team or visit our Safer Gambling page.

9. Customer Support

At Fitzdares, we provide multi-channel customer support staffed by expert sports brokers. Our team is available daily from 08:00 to midnight (UK time), with a target response time of two minutes. You can reach us through the following channels:

  • Phone: 020 3238 3000
  • Text: 07492 882213
  • Email: bet@fitzdares.com
  • Live Chat: available via our iOS app only

10. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of any material changes, and your continued use of our services following such notification will constitute your acceptance of the revised terms. The English version of our terms shall always be conclusive. If you have any questions about these Terms and Conditions or your use of our Fitzdares Online Casino services, please do not hesitate to contact our team.

Content updated: July 21, 2026