Responsible Gaming at Fitzdares

At Fitzdares Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are committed to promoting responsible gambling and providing our players with the tools, resources, and support they need to stay in control. Our safer gambling practices are built into every aspect of the Fitzdares Casino platform, and we take our duty of care seriously. If you ever feel that gambling is no longer fun, we encourage you to use the tools and support services we make available to every registered customer.

Our Commitment to Safer Gambling

At Fitzdares Casino, we are licensed and regulated by the UK Gambling Commission (account number 400, licence 000400-R-103839-019) and hold a remote bookmaker's licence (no. 1015927) issued by the Irish Revenue Commissioners. These licences require us to uphold the highest standards of player protection. Our Fitzdares Casino platform is also registered with GAMSTOP, the national self-exclusion scheme for Great Britain, ensuring that players who have excluded themselves cannot open or access an account with us.

We operate across multiple channels — including the website, the Fitzdares app, SMS text betting, email betting, and our telephone betting service — and our responsible gambling commitments apply equally across all of them. Our expert broker team is available from 8am to midnight every day to assist you with any concerns related to your gambling activity.

Who Can Use Our Services

At Fitzdares Casino, we strictly enforce our age verification policy. You must be 18 years of age or older to register and place bets with us. We serve customers physically located in Great Britain, Northern Ireland, and the Republic of Ireland only. At the point of registration, we run automated third-party identity and age verification checks. If we are unable to verify your age electronically, we will request documentary evidence before your account becomes active.

You must be 18 or older to open an account
You must be resident in GB, Northern Ireland, or the Republic of Ireland
You must be physically located in one of these territories when placing bets
We will not allow access if you are registered with GAMSTOP and have self-excluded
Only one account per customer is permitted — duplicate accounts are suspended

Responsible Gambling Tools We Provide

Here at Fitzdares Casino, we offer a range of practical tools to help you manage your gambling activity responsibly. These tools are available to all customers and can be accessed by contacting our support team at any time during operating hours.

Deposit Limits

Our Fitzdares Casino platform allows you to set limits on how much you deposit into your account over a defined period. Setting a deposit limit is one of the most effective ways to keep your spending under control and ensure that gambling remains within your means.

Self-Exclusion

At Fitzdares Casino, we offer a self-exclusion option under clause 22 of our General Terms. If you feel you need a break from gambling, you can request to self-exclude from your account. Once self-excluded, you will not be able to reopen or access your account for the agreed period. We are fully integrated with GAMSTOP, which extends your self-exclusion across all GAMSTOP-registered operators in Great Britain.

Account Closure

At Fitzdares Casino, if you wish to stop gambling permanently, you can request the closure of your account at any time. We will process your request promptly and ensure that any remaining balance is returned to you in accordance with our withdrawal procedures, subject to all identity and AML checks being completed.

Recognising Problem Gambling

We understand that gambling can become harmful for some individuals. At Fitzdares Casino, we encourage all players to regularly reflect on their gambling habits. The following signs may indicate that gambling is becoming a problem:

Spending more money than you can afford to lose
Chasing losses by placing further bets to recover money lost
Neglecting responsibilities, relationships, or work because of gambling
Feeling anxious, stressed, or irritable when not gambling
Borrowing money or selling possessions to fund gambling
Lying to family or friends about how much you gamble
Using gambling as a way to escape problems or negative emotions

If you recognise any of these signs in yourself or someone close to you, we strongly encourage you to seek help. Our team at Fitzdares Casino is here to support you and can point you towards the appropriate resources immediately.

External Support Organisations

At Fitzdares Casino, we work alongside a number of independent organisations that provide free, confidential advice and support to individuals affected by problem gambling. We recommend the following services:

GamCare — www.gamcare.org.uk | Free helpline: 0808 8020 133 (available 24/7)
BeGambleAware — www.begambleaware.org | National Gambling Helpline: 0808 8020 133
Gamblers Anonymous — www.gamblersanonymous.org.uk | Peer support meetings across the UK
GamStop — www.gamstop.co.uk | Free national self-exclusion scheme
Gambling Therapy — www.gamblingtherapy.org | International free online support
Gordon Moody — www.gordonmoody.org.uk | Residential and online treatment programmes

Protecting Vulnerable Customers

Our Fitzdares Casino team is trained to identify signs of vulnerability and problem gambling behaviour. We may contact you directly if we notice patterns of play that give us cause for concern. We may also place restrictions on your account, request source-of-funds documentation, or take other protective measures where we believe it is in your best interest or required under our regulatory obligations.

At Fitzdares Casino, we also encourage customers to use third-party tools such as parental controls and internet filtering software if there is any risk of minors accessing gambling websites within the household. It is your responsibility to ensure that your login credentials are kept secure and are not accessible to anyone under the age of 18.

Anti-Money Laundering and Account Monitoring

As part of our commitment to operating a safe environment, we monitor all accounts for unusual activity. At Fitzdares Casino, we are required by law to report suspicious transactions to the National Crime Agency. We may decline or reverse withdrawal requests if we are unable to verify the source and legitimacy of funds. Providing false information or failing to cooperate with our AML checks may result in account suspension and the withholding of funds.

Contact Us About Responsible Gambling

At Fitzdares Casino, we encourage you to reach out to us if you have any concerns about your gambling. Our support team is available every day from 8am to midnight:

Phone: 020 3238 3000
Text: 07492 882213
Email: bet@fitzdares.com
Live Chat: Available via the iOS app

At Fitzdares Casino, we are here to ensure that your experience remains safe, fair, and enjoyable. Gambling should be a form of entertainment — please play responsibly and within your means. New players can also explore our Fitzdares Casino bonus offers, and getting started is simple with the quick Fitzdares Casino sign up process.

Content updated: July 21, 2026